This is a very unpleasant experience my friend is having with the Nokia Centre in Bangsar:
WHY BOTHER BUYING NOKIA FROM NOKIA AUTHORISED DEALERS?
As of now, I am still awaiting to see whether they will give me a call on whether my phone has arrived! Apparently, it’s been sitting there in NOKIA HQ since last friday to be collected. And Wan from Nokia can say “Not sure when coming. I will call you back..i will call u back….”
Well, we submitted this complaint to The Malay Mail and they just gave me a call at 4.00 pm (13/1/2009). I think this should be featured 14/1/2009 tomorrow.
I wonder what NOKIA will do. So far, no damage control done on their side lar.
Itular dia, Malaysia boleh ya?
RE: Complaint: Nokia Service Centre, Bangsar Baru (11/1/2009)
I submitted my phone, a NOKIA E71 for repair on 27/12/2008, with complaints being: the camera was not functioning and the phone restarted by its own accord. As it was still under warranty, I decided to submit it for repairs. The phone was a recent purchase from the same Nokia Centre in late October 2008.
The purpose of us buying original phones, from original/authorised NOKIA stores is so that, when there is a complaint or an issue, one would ASSUME that service would be quick. Our expected time period 4 days or at the most, 7 days.
It’s a real disappointment, as after close to three weeks, 12/01/2009, I have yet to received my phone back!
What is even more abhorring is the attitude of the service centre staff, Wan, at Nokia Bangsar Baru.
Having promised to give me a call, several times to update me on the phone, he never did so. Instead, I had to chase him no less than six times- paying visits to the Nokia Centre in Bangsar, besides calling him for updates.
On my visit on 12/01/2009 to Wan, I prompted him to call up his head office right in front of me for a quick check. He refused with a very poor excuse of having customers to serve, when clearly he wasn’t even treating me as a customer!
Moreover, Wan’s attitude at handling complaints is very lacking and rude. When asked if he could ‘loan’ me a similar phone to use while my phone was in repair all i got was a very rough NO and a whole tirade of Nokia care centre’s levels of management! Honestly, who cares-la?
After being really frustrated, I managed to get the phone number of Peter, the Service Manager of Nokia. Immediately, he followed up, and told me that my phone was actually ready on 9/01/2009! If I had not made that call to Peter, I wondered if Wan probably would ever have let me known and I would have wasted more time and money(on calls) to the centre. So as I write in, I am still waiting to get back my phone, which is promised to be delivered by 13/01/2009. I wonder if that will be the case.
However, it’s an utter disappointment at the lack of commitment on the part of Nokia. Especially with them being in such an area as in Bangsar.
This inconvenience has disrupted my businesses and left my clients unhappy as I had most, if not all my business contacts and emails stored in the phone.
I only hope that service can be improved, and follow up be done closely on the part of clients. I mean, the reason why we use NOKIA is because we trust the name and the service. Well, after this experience, I doubt I can ever do so.
Extremely disappointed NOKIA BANGSAR user