News, SocioPolitics

Hannah Yeoh on Teoh Beng Hock’s Death

By Hannah Yeoh, Sin Chew Daily

I’M GOING TO share a personal story with all of you here. Back in 1990, when I was still in school, I received news that my favourite uncle (mom’s brother) had injured himself from a fall while working. He was admitted to SJMC and hours later, he passed away. My uncle was only 29 when he left us. He was one month away from getting married. He had personally renovated his house and bought new furniture in anticipation of his wedding day. I was told that he cried when his engagement ring was removed from his finger, moments before he passed away.

On the day of his burial, his pre-wedding photographs taken at the studio were delivered to us. His fiancee wept uncontrollably. Their wedding did not materialise. Their dream of beginning their lives together was shattered. Photograph of him in his groom tuxedo adorned his coffin and hearse. His parents (my grandparents) also could not participate in the funeral, just like Beng Hock’s parents. According to Chinese culture, the parents should not participate in the funeral of a child.


I can understand how Beng Hock’s nieces and nephews feel. I spent so many nights crying, longing for my favourite uncle to return. I can imagine the atmosphere in Beng Hock’s home now. My grandparents’ home was no different. One night, I shared the room with my uncle’s fiancee. I woke up to the sound of her weeping. She told me how my uncle wanted me to teach him English and that it was too late. How she was supposed to prepare soup for him for dinner but he never came home that day, it was too late.

Year after year, at every family gathering, I witnessed my grandmother crying. I saw my grandfather hiding in the kitchen, crying by himself. The loss of their son was too painful, too much for them to bear. Even on the dying bed in 2007, my grandfather was still thinking of his son – my uncle who left so prematurely at the age of 29, a month before his scheduled wedding.

Beng Hock’s death has brought painful remembrance of my personal loss. Beng Hock was my friend. I last saw him in the Dewan Annex at the Selangor State Assembly last Wednesday during our lunch break. I never imagined that that would be the last time we chatted. I am 30 years old. Beng Hock was 30 too. He would not be at MACC if he hadn’t accepted the call of public service. This race in which I have started to run to bring change in this land is not an easy one. I know some will stop running. Some may be injured running the race. I pray I will complete the race.

My sister who is indifferent to politics (like many other young people in this country) sent me a text message when I was at Nirvana Memorial Park in Semenyih the day Beng Hock was buried. She said : “Please teach me what to do in the event you are taken in by MACC too. I do not want to learn of it too late”. She must have seen the agony of Beng Hock’s siblings and realised that it could have been her going through it.

I hope my grandmother isn’t watching the news of Beng Hock’s death. She would be grieving and crying seeing Beng Hock’s mom. I hope this article doesn’t reach her. Just like how my family still remembers my late uncle some 19 years later, I know Beng Hock too would be remembered many years to come. Farewell, my friend.

(Yeoh is DAP assemblywoman for Subang Jaya and a regular columnist Sin Chew Daily)

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Food Reviews, Reviews

Shogun Japanese Buffet – Sunway Pyramid: Bad Service & Rude Staff

Read this on another food blog. I’ve decided I would never ever step into Shogun Japanese Buffet Restaurant, unless they drastically improve their service level as well as their food quality as well. Read for yourself the experience by one of the many unhappy customers of Shogun:

My siblings and I visited Shogun in Sunway Pyramid for the first time today. We called on Monday (18 May 2009) to make a reservation for 3 at 1pm for Friday (22 May 2009). However, upon reaching Shogun’s doorstep at 1pm today, we were told TODAY that our reservation was CHANGED to THURSDAY (21 May 2009)!

The doorman in charge at that time, Gibson, insisted that they called us to confirm that the reservation was changed to Thursday. The only phone call we received was at 12.45pm today, but it was missed. We promptly called back several times for the next 15 minutes but there was either no answer, or was engaged.

We explained that we did not change our reservation for Friday at 1pm. Gibson insisted that we called to change and shortly after that raised his voice saying, “IT’S NOT MY FAULT!!”. He then told us to wait and walked away. When he returned, he pretended not to see us waiting and continued with what he was previously doing.

Personally, I think that was very rude.

We approached him again and asked to speak to the manager. He let out a grunt before going inside to call the supervisor, who then looked at the reservation list again, and told us that our reservation was only for 2, meaning if he were to admit us into the restaurant, he can only admit 2. We told him that it was impossible because we clearly made reservations for 3, and told him to check our reservation number which was W14. The supervisor checked the list again and pointed to a column on the list which stated 2pax. Dissatisfied, we cross-referenced that column with the name and phone number recorded and found that it was a reservation under the same name, but different contact number. Even though they had clearly made a mistake, both the supervisor and Gibson did not apologize and asked for our reservation number again. After checking the list again, the right record for our reservation but then said that we did not show up at 12.30 pm, so they gave our table away. But we clearly made a reservation for 3 at 1 pm. Why was it written as 12.30 pm? We insisted that the supervisor check with the person who was in charge of taking reservations on Monday, but they refused and said that it was a miscommunication. Gibson then proceeded to tell us that we would have to wait for our table.

That defeats the whole purpose of making reservation, doesn’t it?

We were only seated after half an hour and we did not even get a word of apology from them at all! It was obviously an internal management error, so shouldn’t they at least apologize?

Before we left, we approached Gibson (we didn’t know his name then) to ask for his name and politely told him that he was very rude to us. He refused to give us his name, and instead he raised his voice again saying, “You all started it first!”. Pardon me, but the last time I checked, restaurant staff are supposed to be well mannered and polite, not this rude! He insisted on not giving us his name, and then turned around to ignore us. We proceeded to ask the other cashier behind the counter, but she too refused to give us his name.

Evidently, the management of Shogun Pyramid does not highly prioritize customers’ satisfaction based on this particular episode. Initially, a simple apology would suffice. However, given that the fact that my siblings and myself were at the receiving end of a ruder treatment, I made a point to personally lodge a direct complain against the staff in Shogun Pyramid.

My friends and I are frequent customers to various Japanese buffets. This is the first time we decided to give Shogun a try, and after such treatment, it just left us with a bitter aftertaste, and full of disappointment. We would definitely not give Shogun a visit anymore, and we would also spread the word around about the horrible customers service that we were given.

*edit*
I forgot to mention above, that Gibson wears a different uniform from the other waiters/waitresses. He wears white shirt and vest as oppose to the other table waiters/waitresses who wears only yellow shirts. So I’m guessing he’s of higher position?

And I thought services at Japanese restaurants are the best in the world…apparently not in this part of the world it seems.

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News

TNB Peninsula-wide Power Disruption

Ladies & gentlemen, our beloved power supplier, Tenaga Nasional Berhad (TNB) will be doing a major maintenance to its power distribution system in July till early August, for almost the whole of Peninsular Malaysia. But somehow, they did not feel the need to inform millions of their customers except for this brief news article on NST:

http://www.nst.com.my/Monday/National/2594641

It is advisable to be prepared as some areas might experience power interruption as long as 6 hours, and some even up to 11 hours. For residential areas, the power cut will mostly occur in the morning, while for commercial area it will be done after working hours.

You can check the schedule and see if/when your area will be affected here:

http://www.tnb.com.my/tnb/power_alert.php

Stay safe and stay entertained people!

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