Food Reviews, Reviews

Shogun Japanese Buffet – Sunway Pyramid: Bad Service & Rude Staff

Read this on another food blog. I’ve decided I would never ever step into Shogun Japanese Buffet Restaurant, unless they drastically improve their service level as well as their food quality as well. Read for yourself the experience by one of the many unhappy customers of Shogun:

My siblings and I visited Shogun in Sunway Pyramid for the first time today. We called on Monday (18 May 2009) to make a reservation for 3 at 1pm for Friday (22 May 2009). However, upon reaching Shogun’s doorstep at 1pm today, we were told TODAY that our reservation was CHANGED to THURSDAY (21 May 2009)!

The doorman in charge at that time, Gibson, insisted that they called us to confirm that the reservation was changed to Thursday. The only phone call we received was at 12.45pm today, but it was missed. We promptly called back several times for the next 15 minutes but there was either no answer, or was engaged.

We explained that we did not change our reservation for Friday at 1pm. Gibson insisted that we called to change and shortly after that raised his voice saying, “IT’S NOT MY FAULT!!”. He then told us to wait and walked away. When he returned, he pretended not to see us waiting and continued with what he was previously doing.

Personally, I think that was very rude.

We approached him again and asked to speak to the manager. He let out a grunt before going inside to call the supervisor, who then looked at the reservation list again, and told us that our reservation was only for 2, meaning if he were to admit us into the restaurant, he can only admit 2. We told him that it was impossible because we clearly made reservations for 3, and told him to check our reservation number which was W14. The supervisor checked the list again and pointed to a column on the list which stated 2pax. Dissatisfied, we cross-referenced that column with the name and phone number recorded and found that it was a reservation under the same name, but different contact number. Even though they had clearly made a mistake, both the supervisor and Gibson did not apologize and asked for our reservation number again. After checking the list again, the right record for our reservation but then said that we did not show up at 12.30 pm, so they gave our table away. But we clearly made a reservation for 3 at 1 pm. Why was it written as 12.30 pm? We insisted that the supervisor check with the person who was in charge of taking reservations on Monday, but they refused and said that it was a miscommunication. Gibson then proceeded to tell us that we would have to wait for our table.

That defeats the whole purpose of making reservation, doesn’t it?

We were only seated after half an hour and we did not even get a word of apology from them at all! It was obviously an internal management error, so shouldn’t they at least apologize?

Before we left, we approached Gibson (we didn’t know his name then) to ask for his name and politely told him that he was very rude to us. He refused to give us his name, and instead he raised his voice again saying, “You all started it first!”. Pardon me, but the last time I checked, restaurant staff are supposed to be well mannered and polite, not this rude! He insisted on not giving us his name, and then turned around to ignore us. We proceeded to ask the other cashier behind the counter, but she too refused to give us his name.

Evidently, the management of Shogun Pyramid does not highly prioritize customers’ satisfaction based on this particular episode. Initially, a simple apology would suffice. However, given that the fact that my siblings and myself were at the receiving end of a ruder treatment, I made a point to personally lodge a direct complain against the staff in Shogun Pyramid.

My friends and I are frequent customers to various Japanese buffets. This is the first time we decided to give Shogun a try, and after such treatment, it just left us with a bitter aftertaste, and full of disappointment. We would definitely not give Shogun a visit anymore, and we would also spread the word around about the horrible customers service that we were given.

*edit*
I forgot to mention above, that Gibson wears a different uniform from the other waiters/waitresses. He wears white shirt and vest as oppose to the other table waiters/waitresses who wears only yellow shirts. So I’m guessing he’s of higher position?

And I thought services at Japanese restaurants are the best in the world…apparently not in this part of the world it seems.

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Food Reviews, Reviews

Oriental Spoon’s Ramadan Special

       This whole month of September is the holy month of Ramadan for Muslims, the month when they fast from true dawn till sunset. Hence, Ramadan is also the month where various restaurants will create special menus or promotions and thus gluttons like me will feel very blessed too.

    

Oriental Spoon, the restaurant at Sooka Sentral whose name was on everybody’s lips few months ago due to their successful Dim Sum Buffet promo, is back again with 4 Ramadan special banquet sets. On the promo flyer, it urges us to “buka puasa (break fast) with a feast”, and boy what a feast it is I found out that one fine night.

The four sets, which are also available at Bangsar Seafood Centre, are actually a 9-course feast including desserts, and are priced from as low as RM488.00++ for a table for 10 pax, to the wonderfully-sumptuous RM988.00++ Emperor Package. Well I’m ain’t any emperor, but nevertheless I had the privilege of sampling the Royal Package (RM588.00++) plus 2 other dishes from the other packages.

Let me guide you through the feast dish by dish:

First to be served was the Chef’s Special Appetizer, which comes with a combination of 4 different dishes that every single one also worth mentioning: Sliced Abalone ala-Thai; Sausage & Seaweed Rolls, “Kam Heong” Chicken with “Tung Fun” Rolls; and Stir-Fried Prawns with Mixed Vegetables.

Besides the great tastes of each of those 4 dishes, I like the fact that the chef really put a lot of effort on the little fine details of both presentation-wise as well as the taste-wise.

      

After wiping clean the big plate of appetizers, the Shark’s Fin Soup, a prized Chinese delicacy, promptly followed. Ok, now it started to feel a bit like a wedding banquet (there you go, an idea to all would-be-marrieds). Unlike some substandard shark’s fin soup served elsewhere that tasted more like a cornstarch soup, the one here is filled to the brimmed with strands of actual shark’s fin, simmered for hours with chicken and mushroom resulting in a bowl of rich and thick flavourful broth.

   

The Crisp Roasted Chicken with Biscuit Crumbs is one innovative dish indeed. The aromatic crispy roasted chicken is served with tantalizing bits of biscuit crumbs on top, making it a delight to bite on especially with the extra omphs added in thanks to the dried chilli shrimps mixed together with the crumbs.

   

Next up was the Steamed Sea Garoupa with Lime & Thai Style Soya Sauce. Known as one of the best quality sea fishes, the one served here is steamed with controlled heat and timing to retain its freshness and smooth texture. And the chef made the right choice by using Thai soya sauce as its saltiness is well-balanced and thinner in consistency, doing a good job in masking away any possible fishy smell. A must-try for all Thai food lovers.

When the Chinese Marrow Rings Stuffed With Prawns came, the flamboyant presentation style of the chef shone through the roof! We were all so awed by how beautiful it was done, with 11 shrimps stuffed into gourd, and seemingly floating on a starry sea of pumpkin bits.

 

The Vegetables & Mushroom Wrapped with Chinese Cabbage on another hand was less visually-stimulating, but nevertheless tasty. Again, the chef did not hold back on goodies as you will find numerous snow fungus, mushrooms, gingko nuts, lily bulbs. I bet its wonderful to have it together with a bowl of steamed rice.

But then again who would want boring white steamed rice when you can have something that tastes and looks as good as the Fried Pearl Rice with Spinach Juice? Served in a small wooden barrel, the rice is first cooked with spinach juice then stir-fried together with mixed vegetables and century egg. Add some sprinkles of dried shrimps, and voila, a creative Chinese cuisine spectacle! I am sure health-conscious people would love this too as it is much more less oily than the usual conventional fried rice.

And as the norm for any banquet, dessert is a must. For this Royal Package, the desserts would be the refreshing Boiled Lin Chee Kang as well as the Chinese Pastries Combination. The pastries are made up of Water Chestnut Jelly and fried sweet potatoe with lotus paste filling. Instead of the usual flat ones, no effort is spared to shaped it to look like carrots instead. Not surprising, we took a long time admiring it but gobbled it all in a flash as it tasted so nice.

 

The restaurant is very generous to served us 2 more seafood dishes from the Imperial Package and the Emperor Package. The one from the Imperial Package was the Steamed Cod Fish with Chinese Herbs that comes with chunky cuts of fresh cod fish. Kudos to the chef for choosing the right type and amount of the Chinese herbs, as it effectively masked any fishy taste. But our only qualm would be the texture of the fish which we felt was slightly tough, most probably due to overcooked.

The second additional dish was the Prawns with Pumpkin Sauce & Hot and Spicy Sauce from the Emperor Package. This twin prawn dish comes with 2 very distinctly different taste. On one side would be prawns fried till crispy with pumpkin sauce, and the other, fresh succulent prawns stir-fried with hot & spicy sauce. In my humble opinion, I very much prefer the pumpkin sauce prawn as I love how well the sweet pumpkin sauce compliments the slightly salty fried prawn.

Buka Puasa With A Feast Promotion

Noble Package, RM 488+
Royal Package, RM 588+
Imperial Package, RM 688+
Emperor Package, RM 988+

  • All packages came with one appetizer, six main dishes and two desserts. Cater up to ten people per table.
  • Available at both Oriental Spoon and Bangsar Seafood Garden Restaurants.
  • All packages will be available till the end of the year but there
    will be slightly some minor changes on the dishes after September.
  • All packages can also be ordered during lunch hour (advance booking required).
  • Receive dining vouchers worth RM100 when you book any one of the
    four packages at either Oriental Spoon or Bangsar Seafood Garden
    Restaurant.
  • As Oriental Spoon normally opens till 8pm, give them a call if
    you’ll be coming late and they will extend their business hour for you.

Oriental Spoon
1-2, 1st Floor,
Sooka Sentral,
Jalan Stesen Sentral 5,
50470 Kuala Lumpur

window.google_render_ad();  GPS Coordinates: 3°7’59″N   101°41’2″E

Tel: 03-2261 3222
Fax: 03-2780 2055
Business Hour: 10.00am – 8.00pm, closed on Sunday

Bangsar Seafood Garden Restaurant
One Bangsar,
No. 63, Jalan Ara,
Bangsar Baru, 59100
Kuala Lumpur

GPS Coordinates: 3°7’46″N   101°40’9″E

Tel: 03-2282 2555
Fax: 03-2284 4827
Web: http://www.bangsar-seafood.com

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Food Reviews, Reviews

Restoran J & J, Bandar Baru Klang

For the past few months, new restaurants have been mushrooming at the new shoplots area in Bandar Baru Klang. There are now at least 3 Japanese restaurants within the small commercial square, 4 kopitiam-styled eateries, and countless Chinese restaurants to cater to the eastern side of Klang.

One of the first to open there is Restoran J&J, a nondescript-looking Chinese “taichow” restaurant, albeit an air-conditioned one. Jackson Kah has already visited this place few times and his reviews were good, and I guess the large crowd there almost every nights pretty much confirmed things are good there. So after months of missed opportunities, I finally got the chance to check it out..for lunch though.

The restaurant’s specialties are actually Watermelon Chicken and the unique “Yu Lou” or Fish Steamboat in English. But because my mum was not well and need to watch her diet, we decided to go for their set lunch instead. They have several set lunches that caters to either 2-3 pax, 3-4 pax or 6-7 pax. We opted one of the 3 available options for 3-4 pax that comes with 4 dishes and costs RM38.80.

The 4 dishes were Fried Brinjal, Kung Pou Chicken, a kind of Fried Egg and a vegetable soup. I only managed to take photo of 2 of the dishes as I was ridiculously hungry then. All the dishes are of above average standard as

While the set lunch meals are nothing to shout about, they are still pretty enjoyable and coupled with the reasonable price, good service and no-hassle parking..it is definitely a good place to spend your lazy weekend afternoon. And for sure, I’ll be back to check out their specialties though I need more friends to go with me in order to try more varieties. Any takers?

Restoran J & J

Address: 12 & 12A, Jalan Tiara 2D Ku 1,
Bandar Baru Klang, 41150 Klang, Selangor.
Telephone: 019-682 1232

GPS Coordinates: 3°3’48″N   101°28’2″E

*set lunch available only at 11am – 2:30pm*

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Food Reviews, Reviews

Restoran Shen Jing Sheng – Bandar Damai Perdana, Cheras

Since moving to Bandar Damai Perdana, I’ve been deprived of many good food that I’ve been taking for granted for more than 20 years of living in Pudu. The daily decision-making process of where and what to eat has been a nightmare, till many months back when a new restaurant came to the neighbourhood.

At first me and my family were pretty reluctant to try as it look quite posh (considering this is a new housing area deep inside Cheras) with its uber-cool signboards and air-conditioning. But one fine day we finally decided to check it out when we really really ran out of ideas.

My family has been patronizing this restaurant many many many times since that fateful night, so it’s going to be hard for me to introduce all of their dishes to you. I’ll just recommend you few of our favourites instead. An almost must-have on our every visit would be this unique “Yat Tung Gai” (One Barrel Chicken). At RM20.00 a pop it doesn’t exactly comes cheap, but when you are savouring the herbal-flavoured tender chicken meat, price would not be the issue. The herbal gravy goes superbly well with white steamed rice.

Another of my family’s favourite there would be the “Cheong Ching Fei Chau Yue aka Tilapia” (RM15.00). During our first visit, we were simply stunned when we found it only cost RM15.00! Ok, Tilapia fish is not exactly an expensive type of fish. But it is not unusual for a normal streetside “tai chow” stall to charge RM18-25 for one.

Just look at all those abundants artery-choking pig lards!!! Am I in heaven now!? *slurp*

And to appease the carnivor spirits in me and my dad, we would also usually order a type of pork ribs. There are several types here, but our favourite would be the Honey Pork Ribs (Matt Chap Pai Guat). Once again, we were so impressed by its RM10.00 price although the portion was quite substantial. The meat is chunky and the proportion of fat and lean part is simply perfect.

One dish that we discovered through the captain there is the Fried Seafood Tofu. Known usually elsewhere as “Chiu Pai Tau Fu”, the version here comes with bigger cuts of tofu and it is one of the best I’ve ever tasted. Not cheap though, as if I’m not mistaken it is priced at RM15-20 range.

Steamed Egg with Diced Prawn (RM10.00) is an ordinary dish, but just look at the amount of prawn they put in there. Another value-for-money dish that you can’t resist.

This Stir Fried “Yau Mak Choy” (Romaine Lettuce) which costs RM10.00 tasted exactly like stir-fried romaine lettuce. Can’t say much right? Ok…it’s fresh and nice.

Its not all just about rice and dishes here. Their Black Pepper Udon (RM6.00 for small; RM12.00 for big) has won my vote too. Instead of the usual overpowering black pepper taste that comes with this style, the udon is filled with the aroma of vinegar and cooking wine instead. I like this udon so much I sometimes come here just to get one big portion for takeaway.

With all the impressive good food, sometimes hard-to-believe prices, and comfortable environment, it would be a sin for me not to recommend this place to you all. While I would not expect PJ folks or even other KL non-Cheras residents to be adventurous enough to venture into this neighbourhood just for this, I would strongly urge those that stays within the vicinity of Bandar Damai Perdana, Alam Damai, Taman Len Sen and Taman Connaught or even Balakong to give this place a try.

Restoran Shen Jing Sheng

Address: 20, Jalan Damai Perdana 1/9B
               Bandar Damai Perdana, 56100 Cheras, KL.

Telephone: 012-3699 288

GPS Coordinates: 3°2’44″N   101°44’22″E

* Tips: With the GPS coordinates provided, go to www.wikimapia.org and search for it

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Restoran Kam’s Kitchen – Jalan Kuari, Cheras

Was thinking where to have dinner in Cheras with my parents few evenings ago after work. Then suddenly a restaurant came to mind, after reading Daily Rantings’ blog recently. Well I’ve actually drove past this restaurant many many times, as I sometimes follow my dad to meet a client just few shops away. But somehow never thought of trying it till now.

As it was a weekday, the restaurant is only half-filled (they have 2 shoplots by the way). Hence better and more attentive service from the staff there. Ordering is made easy by numerous photos of dishes on the wall, and recommendations from the helpful lady captain. And within 15 minutes, dishes started arriving on our table.

I wanted to suggest Nai Yau Pork Ribs (RM10) as Daily Rantings gave it a good rating but my mum already beat me to it. She’s a sucker for anything Nai Yai . Our verdict of it is, while the taste is good, we were slightly disappointed to find the ribs a tad too dry and not much meat to chew on. Wouldn’t mind giving it a 8/10 if only they use a better part to make this dish.

This Salty Egg Yok Tofu (RM8) earns our “Dish of the Day” award as it is simply wonderful. Fried together with beaten salty egg yoke, spices and chillies, it is very aromatic and nice to bite too as it is crunchy. Can be a little too salty though if you are not eating it with rice.

When the Claypot Pumpkin Chicken aka Kam Kua Kai (RM10) arrives on our table, all of us though it look pretty unappetising. But surprisingly it does tasted very good. The tender chicken meat cooked with oyster sauce, then coated with sweet mashed pumpkins is simply a winning formula.

Instead of plain green vegetables that we usually order for the sake of balancing our meals, this time we opted for the Curry Mixed Vegetables (RM8). And boy we didn’t regret this as this dish is simply perfect to be eaten together with white rice. My mum gave it thumbs up for the aromatic curry broth and even my dad ordered an extra bowl of rice as an excuse to taste more of those gravy.

Overall, this is one heck of a satisfying meal. Our only qualm is how small the portion of the dishes here, although at the price we are paying I guess we can’t really complain. Parking here is easy on weeknights, although my dad did say this restaurant is packed on weekends. Friendly service and no-frills food good at affordable price, it came as no surprise when my mum suggested us to return here again to sample other dishes. I would suggest the same to all of you too!

Restoran Kam’s Kitchen

Address: 6, Jalan 21, Kampung Cheras Baru
              off Jalan Kuari, 56000 Cheras, Kuala Lumpur.

Tel: 012-290 5623, 017-677 3997

GPS Coordinates: 3°6’21″N   101°44’44″E


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Food Reviews, Reviews

Restoran Yi Kee in Taman Connaught

I am sure a lot of you out there have heard a lot about the famous Restoran Sun Ming roasted duck in Taman Connaught, Cheras. Even though my place is just 10 minutes away, I didn’t get to try it until a month ago. But this post is not about Sun Ming, but an alternative, Restoran Yi Kee, in the same neighbourhood.

There are few failed attempts to eat at Sun Ming due to various reasons. But during one of those attempts, I was pretty adamant to have roasted duck for lunch. So after a driving around the commercial area for a good 5 minutes, I spotted this old-school signboard proclaiming “Famous Hong Kong Roast Goose & Duck“.

The restaurant was quite empty, except for a couple of tables occupied. Doubts started to seep into my mind at that moment, but as I said, I was hell-bent on having roasted duck. The waitress (owner’s daughter I suspect) promptly led us to a seat and took our order. And not long after that, the food arrived on our table.

Now that I have tasted the Sun Ming‘s roasted duck itself, I can safely tell you that the roasted duck here at Restoran Yi Kee is nowhere near Sun Ming‘s. But having said that, the Yi Kee‘s is still enjoyable and slightly better than the average ones found elsewhere. The meat is tender but not soft, although the skin is not crispy enough. I do tasted some hints of spices and Chinese cooking wine if I am not mistaken. Nevertheless, I walloped them all with their home-made sweet plum sauce.

Then came the pleasant discovery, a BBQ Chicken that are cooked in the
same way as “Char Siew”. Those who loves chicken and roasted pork, like
me, will definitely loves this too. Succulent pieces of boneless chicken thigh are well complimented with the sweet BBQ sauce, simply perfect to be eaten with hot white rice I would say. Correct me if I am wrong, but I don’t think it is easy to find this delicacy in Kuala Lumpur, or even Malaysia.

There are many more specialties that I didn’t get to check out, so there would certainly be more visits from me. I need to try their “famous” roasted goose, as well as other non-“siu mei” dishes such as Thai-styled Goose Palm Kerabu, Pig Trotters braised in Black Vinegar (Chu Kiok Chou), Sweet & Sour
Vegetables
, Pig Stomach
in Pepper Soup (Chu Tou Tong)
and Steamed Kampung Chicken (Choi Yin Kai).

Restoran Yi Kee

Address: 223, Jalan Sarjana, Taman Connaught,
              Cheras, 56000 Kuala Lumpur.

* On the north side of Taman Connaught, facing the main highway that divides the neighbourhood. Right opposite Esso station on the other side of the highway.

Telephone: 03-91329968

Operating Hours/Days: 11:00am – 5:00pm, closed on Wednesday every fortnight

GPS Coordinates: N 3.055127 E 101.596017

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Food Reviews, Reviews

Claypot Chicken Rice at Restoran Gafan, Cheras

According to the Malaysian Meteorological Department, most part of Malaysia will be experiencing rainy days for the next three months due to the El-Nino phenomenon. So on a cold rainy night what would you wish to eat? Something piping hot I reckon, something like a hot claypot of delicious chicken rice to be exact.

I first discovered this non-descript looking restaurant way back in the late 90s, when a friend brought me here. At that time, Taman Connaught was considered pretty far from Kuala Lumpur proper as Cheras wasn’t exactly fully development yet. I still remember how I thought the name, Restoran Gafan (literally means “Add Rice” in Cantonese dialect), is a bit unimaginative and was wondering why were we travelling so far just for claypot chicken rice when we can get the best nearby our places in Pudu.

Just take a look at their menu and you can guess what’s the fuss about this place. There are a grand total of ten different types of claypot chicken rice to choose from, ranging from the original soy sauce chicken to unconventional ones like beef and mutton versions. That’s why is best if you can visit this place with a group of friends so that you can try as many types as possible. Here there are only two sizes, either small (RM7.00-RM10.00) or large (RM13.00-RM19.00). I know some of you might be thinking about the similarity with the Restoran Busy Corner in Damansara Utama. They are almost the same. Apparently, it was opened by the same owner as Restoran Gafan but was sold to another party a few years back.

As I am a big fan of anything tomyam, I ordered a small pot of Thai-style Chicken Rice. Giving this thumbs up as I love how the tomyam flavour compliments so well with the rice and the chicken. If only they made it more spicy than sourish. But any Thai-food fans should try this nevertheless.

The Drunken Chicken (Juei Gai) Rice is one hard to find food, if there’s any elsewhere. It is still a soy-sauce-based rice, but the chicken is not. Instead of soy sauce, the chicken is marinated and cooked with cooking wine. Not sure how true it is, but the waitress told me they only use premium cooking wine imported from Japan. But one thing that I can be sure of, is this one tasted absolutely wonferful. The chicken is just so tender and you can’t resist the fragrance of the cooking wine. This is one rare exception when I don’t mind to be drunk!

While I am not a fan of Nam Yue (red fermented beacurd) at all, unfortunately my mum is. So I reluctantly allowed her to order the Bean Curd Sauce Chicken Rice instead of the recommended Claypot Mutton Rice, as both my parents not really keen on mutton. Any Nam Yue fans might want to try this, as my mum seemed to enjoy it a lot.

Besides all those assortments of claypot rice, they also serve various
types of boiled soup such as the Lotus Root, Old Cucumber and Water
Crest Soup
(all priced at RM4.00 a bowl). And of course, many types of
vegetables are available too, although me and my parents were simply
too full to order anything else besides those 3 pots of rice.

I will come back to try their other types of claypot rice, especially the mutton and the beef ones. The claypot rice here definitely is better than average, although I won’t say they are as good as the old school ones in Pudu. But when it comes to variety, I think Restoran Gafan pretty much wins hands down. The only thing that might sets it back would be its considerably premium prices for its mutton, beef, prawn and fish claypot rice, and the terrible jam on Wednesday night (when the famous Connaught‘s pasar malam is held weekly) and Friday night.

But hey, we Malaysians will cross seas and mountains for the sake of good food right? You might just find ’em here at Restoran Gafan. Add rice anyone?

Restoran Gafan (Cheras)

Address: 40, Jalan Cerdas,
              Taman Connaught, Cheras,
              56100 Kuala Lumpur

Telephone: 03-9101 4024

Operating Hours/Days: 11:00am – 3:00pm, 5:30pm – 10:00pm, Daily

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